Jamba Juice Hr Interview Essay Example

Jamba Juice Hr Interview Essay Manager Interview- Jamba Juice Company Business and HR Strategy Jamba Juice’s company strategy focuses on the customer experience, optimizing store performance and developing a people pipeline. Jamba believes that each team member and manager contributes to the profitability of his or her respective store and that each store makes a difference. Therefore human capital is their main priority and greatest asset. Jamba Juice’s HR strategies are highly in line with meeting their performance goals as well as their objectives to develop people into the future leaders of the company. Hiring The managers and team members of each store make an impact on sales, customer service and the overall Jamba Juice experience for the consumer. This means that having the wrong manager or team member in place will affect the store as a whole and ultimately drive down sales. When hiring Jamba Juice looks for people who are â€Å"passionate about Jamba and the culture and values of FIBER: fun, integrity, balance, empowerment and respect. † The company culture is an important aspect of hiring because they must find the right match between the company and the new employee. Since it is customer based, Jamba Juice looks for energy and passion along with the ability to lead and demonstrate fairness. There are two types of employee hires, general manager hires and team member hires. General managers (GM) run the entire store from ordering inventory to cleaning. They also act as the main human resource department for his or her store. The success of the store and overall business lies within the GM’s hands. In order to find the right people for the general manager positions, Jamba Juice tries to first promote from within. If a store is looking for a new GM, all of the surrounding stores in the area are contacted and asked if any team member could be a potential candidate. Jamba Juice encourages promoting from within to increase motivation as well as to ensure that the candidate already has a firm understanding of the organization and is committed to the Jamba culture and experience. Jamba Juice has also started to find new ways to attract and reach a new talent pool through their employees. If an employee uggests a general manager candidate to the company and they are hired, that employee will receive a $1000 reward. Jamba believes that if they can get the right people in place today, the future of the company will thrive and each store, team member and customer will benefit. The next process is hiring the team member. Team member have the most face time with the customer, are the ones behind the register up-selling products, the ones making the smoothies and the ones responsible for having the custom er leave happy. We will write a custom essay sample on Jamba Juice Hr Interview specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Jamba Juice Hr Interview specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Jamba Juice Hr Interview specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Although team members do not hold as much responsibility as the general manager it is important that Jamba Juice finds the right people that will be passionate about their job and excel at customer engagement and selling products. Sample questions for an interview include â€Å"what are your customer standards towards customer service† and â€Å"tell me about a product you have sold. Sell it to me† (see attached). When answering these questions Jamba Juice’s general managers look for energy, the ability to be a productive team member and someone that will fit with the culture of the organization. It is crucial that the team members and managers that they are hire also demonstrate leadership as they plan for leadership succession in thinking of the future profitability and success of the company. Training Once hired and seen as a good fit, training begins right away. Jamba Juice has an extensive training program that continues on throughout the entire time they are employed. When a team member is first hired the initial training process occurs 3-4 days a week for a month and then weekly thereafter. New employees are given an â€Å"employee training manual† in which each part entails a reading section, answering question section and a practice section. Each employee must fill out the book and after each part must meet with the general manager or shift manager in charge to demonstrate what they have learned. New team members are also given â€Å"training mentors† to help them adapt to the initial environment, making their first smoothie, ringing up at their first purchase, and ect. These training mentors help ease the process of learning new material and provide them with a sense of instant support and a teamwork feel. Upon training, new team members also receive a â€Å"bingo† card (see attached) that must be signed off every time a new objective is learned. Throughout the bingo card there are practices and evaluations, and at the end there is a â€Å"whirl pinning ceremony. † At this ceremony the new team member receives their whirl to wear on their apron signifying that they made it and are an officially â€Å"informed† Jamba employee. This bingo card and â€Å"reward† at the end is motivating and provides a visual and tangible appeal to finishing the training process. During training is when Jamba focuses on their key strategies of great customer service, â€Å"wowing† the customer and always leaving the customer with a smile. Training does not stop after the first month but continues throughout the course of employment. Roughly every month a new project or initiative comes out and each team member and manager must take a â€Å"product knowledge test† to see how well they understand the product and to ensure that they will be able to communicate the benefits to the customer. Being tested on material reinforces the importance of understanding the new material and keeps everyone on the same knowledge page. Jamba’s thorough training process sets team members up for success and creates a bridge of trust between management and the team member because the managers know that each employee is equip with the proper skills and guidance of how they should be performing and executing tasks. Motivation In order to motivate their employees Jamba Juice uses many forms of competition, rewards and recognition. One of Jamba Juice’s monthly competitions is â€Å"Employee of the Month† who is voted on by the team members themselves. With this award comes a gift card, and his or her picture and bio posted in the front of the store for every employee and customer to see. This competition was newly enacted and has proven to drive up performance levels in some employees. Team members want to be recognized on the board and are continually finding ways to see what they can do to be the next â€Å"Employee of the Month. † Other competitions that Jamba Juice engages in are selling competitions. Whenever Jamba comes out with a new product or batch of items there is a competition on whom can â€Å"up-sell† the most products after the customer has order the original smoothie. This competition technique reinforces and reminds the team members to up-sell other products whenever at the register so that they can reap the rewards of being recognized to other employees as the â€Å"best† and receive a bonus gift card. With these rewards they feel that their hard work is being paid off and it is something to strive for rather than merely â€Å"doing their job. This competition technique though has recently seen some flaws. The people who are winning â€Å"Employee of the Month† are the ones also winning the competitions. The same three employees are winning the sales competitions because they are usually the ones that work the most and have the most register time as well as the most experience. This outcome was beginning to cancel out the motivation that it was originally intended for because the same three people were winning, and everyone else knew that they didn’t have a chance because they didn’t work as often. In order to help reverse this back to it’s intended motivational purpose, Jamba is going to start having the managers choose the â€Å"Employee of the Month† and give it to the people that they have seen grow in the company and that are trying to better themselves and the company. Once managers start voting instead of team members the competition won’t be about how many hours they worked, it will be about the quality of work they give when they are at work. Hopefully this tactic makes things at a more even playing field because receiving awards is a great motivational strategy to help build performance. Another motivational technique at Jamba Juice is how they utilize their back room. Most Jamba stores are very small which creates a tight knit atmosphere. Many of the stations (the register, fruit and yogurt and blenders) are close together which promotes teamwork and communication on the forefront and keeps the culture neatly ingrained. It is very similar in the back room of the store. This is where employees go when they first check in and the last place they go where they check out. In the back room there are profiles of all of the employees, a shift board with everyone working that day, positive emails that have been sent in by customers and posters of the company’s mission statement. In the backroom there is also a board that communicates sales for the day, sales forecast, and a daily void report to see what products they are wasting daily. This form of openness and sharing managerial information with team members makes them feel a bigger part of the company and allows them to see that their hard work is paying off in the day-to-day sales. Keeping team members â€Å"in the know† is an empowering tool and forces them to understand the company and how each member can make a difference. Compensation amp; Performance Measures New team member hires are paid a base pay of $8. 50 hourly. Shift managers are paid $12 and general managers are paid on salary with an average 50/hr workweek. Every six months team members and shift managers are given a performance review that determines the pay raise that they will receive, the highest raise being $0. 35 per six months. The performance review is done by the general manager of the store and looks at how well they demonstrate â€Å"FIBER,† customer engagement, their product knowledge, teamwork abilities and how they keep the store clean. The results of these reviews are given face to face and comments of what they are doing well and how they can do better are expressed. Tying pay to performance is another way to boost motivation in employees. It gives them goals to work towards and know that they will be rewarded in the end if they perform well. All of Jamba’s performance measures tie back to their core mission of optimizing store performance and customer engagement. People are Jamba’s greatest asset and they like to treat them so by rewarding them with recognition and benefits. Retaining Employees Jamba Juice maintains their employees through their strong company culture. They treat their employees as equals and provide them with benefits and an overall experience not a merely a job to make money. Employees at Jamba Juice know that they are important and therefore are enticed to treat their customers with the same amount of respect and good customer service. In the past year turnover has decreased by 15% at the store management level because of the strong investment in finding the right people and ones that can fit the culture and provide excellent customer service skills, selling skills and overall high performance levels. It is seen that there is a correlation between a manager’s tenure and the stores overall performance. Instead of moving top performing managers to open new stores, Jamba’s head human resource department has been excelling at succession planning and promoting talent and leaders from within to build up new stores where their strong culture and high performance levels can be maintained.

How to Write a Great Descriptive Essay on Life in Kenya

How to Write a Great Descriptive Essay on Life in Kenya When writing a descriptive essay, you must first select the topic of your work. The topic could be any range of things such as a flower or a desk, your favorite place to read, or an inspirational person. What is most important here is that you must be personally familiar with the object of your writing. You cannot, for example, write a decent descriptive essay on a beach that you have never visited or about the perfect chocolate cake that you have never eaten. Once you have selected your topic, you must take some time to brainstorm what attributes you can recall, what attributes satisfy the five key senses. Your goal here is to precisely convey each sense so that the person is able to sense everything you do. If, for example, you are describing a non-native flower that bloomed in your garden overseas, you want to do more than state that the flower was beautiful or had a powerful fragrance. You want to explain the color of the leaves, petals, stem, and stamen. You want to describe the flavors found in the powerful fragrance. Was it a combination of earth, vanilla? Was it sweet or bitter? Was it something that accosted the senses or was a light after-thought lingering in the air? Was it a scent surrounding the immediate vicinity of the flower such that stepping into the world of the plant brought you into the smell itself, a smell which permeated your nostrils, hair, even your clothing, and stuck with you for days after? Do more than just explain the colors found in the flower. Tell your reader what each part of the flower felt like to touch. Were the leaves soft? Was the petal hard and firm? Explain the size, shape, patterns found in the plant, how it hung from the stem or whether it was an upright plant. These are all important items to cover. You want to leave no stone unturned here. Your reader should finish your paper as intimate with that native flower as you are. Diction and economy are imperative to your success in descriptive writing. Because it is descriptive by nature, you must be careful about your diction, or word choice. You have to include the most appropriate word, a task which can take hours or even days if you are really searching. While a handful of words might be sufficient, if there is one word that embodies what point you are trying to get across to the reader, you will be much better off relying on it instead. For example, describing someone as â€Å"loquacious† rather than saying â€Å"he enjoyed talking all the time† is a much better use of the English language, for in one word you can convey so much more than you did in the latter five words. For this type of writing, the organization is not as critical. You have a great deal of leeway with regard to the structure of your body because of the different topics you might select. You can choose whichever organizational method best suits the purpose. To ease your writing process weve also prepared interesting facts about life in Kenya and topics based on the book A Primates Memoir. Use them for your paper and youll see how simple it can be. If you need a professional essay writer online to get your descriptive essay written from scratch, follow our writing service!

Steel Properties and History

Steel Properties and History Steel is an alloy of iron that contains carbon. Typically the carbon content ranges from  0.002% and 2.1%  by weight. Carbon makes steel harder than pure iron. The carbon atoms make it more difficult for dislocations in the iron crystal lattice to slide past each other. There are many different types of steel.  Steel contains additional elements, either as impurities or added to confer desirable properties. Most steel contains  manganese,  phosphorus,  sulfur,  silicon, and trace amounts of aluminum,  oxygen, and nitrogen. Intentionally addition of nickel, chromium, manganese, titanium,  molybdenum,  boron, niobium and other metals influence the hardness, ductility, strength, and other properties of steel. Steel History The oldest piece of steel is a piece of ironware that was recovered from an archaeological site in Anatolia, dating back to about 2000 BC. Steel from ancient Africa dates back to 1400 BC. How Steel Is Made Steel contains iron and carbon, but when iron ore is smelted, it contains too much carbon to confer desirable properties for steel. Iron ore pellets are remelted and processed to reduce the amount of carbon. Then, additional elements are added and the steel is either continuously cast or made into ingots. Modern steel is made from pig iron  using one of two processes. About 40% of steel is made using the  basic oxygen furnace (BOF) process. In this process, pure oxygen is blown into melted iron, reducing the amounts of carbon, manganese, silicon, and phosphorus. Chemicals called fluxes further reduce levels of  sulfur and phosphorus in the metal.  In the United States, the BOF process recycles  25-35%  scrap steel to make new steel. In the U.S., the  electric arc furnace (EAF) process is used to make about 60% of steel, consisting nearly entirely of recycled scrap steel. Learn More List of Iron AlloysWhy Stainless Steel Is StainlessDamascus SteelGalvanized Steel

Discuss victimization of Children that are exposed to domestic Essay

Discuss victimization of Children that are exposed to domestic violence and the long term impact - Essay Example Individuals who are directly targeted in domestic violence are not only suffering its adverse effects; others, especially children, are even experiencing the negative effects of this sort of violent behavior. Children are being exposed to this sort of violence in their everyday life in different forms; exposure might be in form of hearing, seeing, experiencing and being informed about such assaults. According to the US Census Bureau, during 2001 a total of 15.5 million children were living in households where domestic violence was taking place (McDonald, 2007). Children who are violated in cases of domestic violence are not only the ones being negatively impacted; even children who live in households where domestically violent activities are taking place are being negatively impacted. The degree of impact may vary according to factors such as age, sex, frequency, and whether the child has been directly abused or has experienced indirect abuse. The negative effects domestic violence on children are said to be short as well as long term in nature. Short term negative effects associated with domestic violence include: increase in anxiousness, depressing state of mind, and depreciated level of performance in academic life and self-esteem. The long-term negative effects associated with domestic violence are those concerning the way domestically violated children exhibit as they grow up. College going students that have been violated indirectly reported the various issues stated in the short term negative effects of this kind of violence as compared to those college students that do not experience intimate partner violence (Stark, 2009). Studies even report that individuals who have been abused sexually and emotionally in childhood have even reported the same kinds of abuse in their adulthood (Stark, 2009). The social learning theory states that if children observe

Globalisation and Challenges of the Muslim Religion on Its Influence Essay

Globalisation and Challenges of the Muslim Religion on Its Influence to the Family and Its Function in the Middle East - Essay Example This essay declares that majority of the humans all over the world follow one religion or other. Even the non-believers might have followed some religion, before becoming non-believers. However, religion is not a static concept or entity, which will be contained in one place or in a particular period of time, but it could spread to various places, and importantly could evolve and change based on certain world events. One of the events, which is having impacts on religions, and thereby in the way that religion impacts lives is globalization. Globalization is the process, in which the geographical and other social boundaries are broken, with interaction happening between people in various spheres of life, including economics, social, cultural etc. Because of this interaction, and its impacts on various ‘spheres’, the religion also gets impacted. As the report stresses family is also an omnipresent concept followed in all the countries and cultures of the world. Humans will not normally exist or thrive in isolation, he/she will be in the midst of others, and family is something, which majority of the humans are born in. That is, with biological connection established, when they are born, families get formed naturally. However, in the current times, the definition of family has had some competing definition due to the nature of change in family dynamics and composition. In general, it can be defined as a thing, in which group of individuals will live collectively particularly in a house or home, preferably under the control of one head. â€Å"A family is group of two people or more (one of whom is the householder) related by birth, marriage, or adaptation and residing together; all such people (including related subfamily members of one family)† (Mather 2004, p.2). When one focuses on family from the perspective of Func tionalist theory, it is clear that the institution of family plays many key roles. As a vehicle of socialization of individuals with the family from birth throughout the life stages. Functionalist acknowledges the socio-emotional support. As a means of production Family as a means of regulating sexual activity. Transmits social identity and social status of individuals within a given family, community or society. However, with the rise of single parent families, families with same sex couples and even families where the partners live together outside of marriage, traditional definitions of family are being broken, particularly in the Western world. Dhami and Sheik (2001, p.57) ascertain that, â€Å"We live an era in which the nature, function, and structure of the family have been thrown into question. Many, for example, would consider an unmarried couple, a single mother, and homosexual couples as equally legitimate expressions of the family unit.† At the same time, when one focuses on the family from the perspective of Islam, the family is defined as ‘divine institution’. That is, Dhami and Sheik (2001, p.57) further argue that, â€Å"Islam takes a more conservative stance, arguing that the family is a divinely inspired institution, with marriage at its core.† Thus, when religion or particular religious beliefs are focused, it interprets family differently. Religion

Ray Bradbury’s Fahrenheit 451 Misinterpreted Essay Example for Free

Ray Bradbury’s Fahrenheit 451 Misinterpreted Essay Reading Fahrenheit 451 one can only wonder on somewhat naà ¯ve, but nevertheless terrible prophecy of the dark future to come, brought on us by Ray Bradbury. Often seen as a work of fiction or anti-utopia, in fact this is just a social horror story, if such a genre can be invented for its description. The technologies depicted in Fahrenheit are rather primitive compared to modern times. Sure, Bradbury had extrapolated the TV screens of 50’s and predicted the invention of giant TV walls, with â€Å"presence effect† that allows the viewer to feel himself in the center of action. Bradbury had expressed the fears that TV means death of media of a previous generation, being the books. But, as McLuhan stated, the technologies of past ages don’t die so easily, â€Å"The dominant technologies of one age become the games and pastimes of a later age† (McLuhan, p99). As fears that cinema would mean the death of theatre had proved themselves to be incorrect, thus a larger-scale fear that TV means the end of books had proved itself to be false too. On the other hand, Bradbury hadn’t predicted the invention of a new media which would outscore the TV as much as TV outscores the books: the Internet. The TV had no chance to progress into totally-enveloping media reality depicted in the book, losing the race to more modern media. While Bradbury’s technology prediction hadn’t been correct, his social predictions had proved to be uncannily true, if somewhat optimistic. The all-world media programming is here, broadcasted by orbiting satellites, turns the globe into a repertory theater to be programmed (McLuhan, p9). And the news brought to us by every source – from TV to Internet and even to Radio – are apt to be manipulated simultaneously, as was shown brilliantly in â€Å"Wag the Dog†. The censorship depicted by Bradbury isn’t here; instead, we have a total media coverage that produces fake events undistinguishable from real. People do not need to follow instructions told to them on TV; instead, we follow the views and ideas presented to us daily. The Electric Dog doesn’t roam the streets: the society is our Electric Dog that doesn’t kill nonconformists in real sense but effectively blocks ‘them’ from ‘us’. What brings salvation and hope in Bradbury’s world after the holocaust are Bible words. It doesn’t mean that he relies on religion to carry us through the new Dark Ages – rather, he tells us about our inner faith, which isn’t expressed but felt and understood. But as no holocaust had happened yet, only those who really feels in need seek salvation, others are content with what they’ve got. Bradbury’s views on government in Fahrenheit border with clear accusations of fascism, the burning of books being the most obvious historical reference. But fascism in US had became such a popular scare since the end of WWII that we don’t fear it as much anymore. After all, if government would ever decide to apply a ‘stricter’ views to economics like Roosevelt’s New Deal in 30’s, (which is quite possible now because of economics crisis), most voices would be raised in its defense rather than in its critics. People feel the government to be controlled by them, not the other way round. In Fahrenheit society education of youth program them to see their world as unquestionably right, defies critical thinking and praises the conformity instead. This is not only an exaggerated, but also a distorted picture of modern education, depicted just to scare us even more, to create a sense of further isolation of Guy Montag from the world. Bradbury doesn’t give much attention to the youth; this is sensible, for what he longs for is the past. Fahrenheit’s ending can be seen as a longing for â€Å"Golden Age†, the times that never were real but always in our eyes seem to be brighter than today. It is a hymn to nostalgia. But one cannot contemplate his past too long – he must consider the future. We should look ahead and be brave, no matter what dangers are waiting for us there. Works Cited Bradbury, Ray. Fahrenheit 451. Published by Del Rey Books, Random House Publishing Group, 1953, renewed 1981. McLuhan, Marshall, From Clichà © to Archetype, Published by Viking Adult, 1970. Wag the Dog, by Barry Levinson, 1997 (the movie).

Negative Aspects of Animal Testing Essay -- Biology Medical Biomedical

An Evil Science: ANIMALS IN RESEARCH Dating back to ancient times, animals have been used in research to advance biomedical sciences. However, the ways the human race can exploit these living creatures are absolutely evil. The main concern animal rights advocates have are not concerned with the idea of using animals in research but the way people can torture these animals. The twentieth century has witnessed some of the cruelest acts of violence in the laboratory but it has also seen the rise of the animal rights movement. Cruelty will always exist in this world, in some form or another, but hopefully it can be abolished from the laboratories. One could hear the agonizing screams of the horse from a great distance. Inside the lab the horse was being wrestled to the ground as its limbs were bound with ropes. The researchers sat on the horse to keep it still as they were carrying out their cruel deed. Sometimes this experiment could take up to four hours and always the horse was fully conscious as its throat was slit to expose the jugular vein. After the scientists extracted the blood they needed to make a cheap medicine, they left the horse to bleed to death and then they threw the mutilated carcass onto the streets. This is only one example of the cruelty associated with animals in research. In this case, a horse was tortured and slaughtered to obtain a blood serum that is now rarely used due to the risk it poses to humans. A simple and humane alternative to this process is to merely use a needle to draw blood from the animal. (http://stopanimaltests.com/f-turkishHorses.asp, 7/30/06) Advocates for animal testing claim that, since the beginning of history, many advances in biomedical sciences have been a product of using anima... ...d though it still cannot be seen, the end of animal testing is approaching ever so slowly. In some laboratories evil continues to prevail, but in many others, good is dominating. Works Cited Stephens, Martin L., Ph.D. Alternatives to Current Uses of Animals in Research, Safety Testing, and Education. Washington, DC: Humane Society of the United States, 1986. "The Hidden Lives of Rats and Mice." Stop Animal Tests. People for the Ethical Treatment of Animals. 30 July 2006 hiddenrats/ >. "Animal Testing." Wikipedia. 27 July 2006. 30 July 2006 . Pratt, Dallas, M.D. Alternatives to Pain. N.p.: Argus Archives, 1980. Ryder, Richard. "Institutional Speciesism: Cruelty is Wrong." Animal Experimentation: Good or Bad? By Richard Ryder, et al. London: Hodder & Stoughton, 2002. 57-74.